Now more than ever before, effective and responsive customer communications mean the difference between dealership profit and loss. As numerous NADA studies have proven, over 60 % of your business should come from your existing customers. Retention Maintenance System (RMS) is the major Service Sales and Profit Opportunity that has produced many dealership Returns on Investment well in excess of  800 to 1000 % per Month. We educate and train your loyal customers to convert them into your Number #1 Source of Sales and Profit: The Repeat Consumers. Customized, Budget Focused, Full Circle Customer Communications 6 Month / 2 Cycle Maximum Economical Customer Database Purging “Free” Visiting Owner Conquest Letters Total In-House Mail, Telephone & Dealer Database Privacy and Security Telemarketing Pre-set Service Appointment Confirmation Postcards All-inclusive Database Monthly Pricing With No Additional Service Fees Increase Your ROI by 20% While Reducing Your Monthly Outlay by 20% Maximum Customer Satisfaction, Gross Profit and Return on Investment Positive Impressions’ Maintenance Reminder Program is fully compliant with Ford QCM/ATW, Lincoln Premier, Mercury Advantage, GM Goodwrench Service, GM “On A Roll” and Chrysler Five-Star.

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